Frequently Asked Questions
1. What is your delivery charge?
There is a standard 4.99 delivery fee and a 0.35 cents mileage fee for deliveries over 5 miles. There is a 6.99 delivery fee for orders traveling further than 10 miles plus 0.35 cents a mile.
2. How does the drivers get paid?
All drivers get paid all of the gratuity and a portion of the delivery fee.
3. How do I talk to someone about my order?
There is live local customers service available during business hours to help you with your order. You can call or text us at 573-279-0883 or message us through facebook.
4. Why did I reveice a new receipt with a different total?
We will send you a new receipt if our price is different from the restaurant price so we dont lose money. We do not profit from the restuarants to make a profit so its important that our website price and the restaurant price match. We contact customers for price differents of 5.00 dollars or more to get confirmation before placing order.
5. Do you deliver to my address?
To check if we deliver to your go to shopdreamcart.com and enter your address. The website will tell you we can service you address. It will show you a list of restuarants available in your area.
6. What if I don't see my restaurant I want to order from?
We apologize if we do not currently have your restuarant of choice. We are always working on adding new restuarants daily. Feel free to always give us suggestions.
7. What if I need to make a change to my order?
Contact RapidChow by calling or messages us @573-279-0883 if you call the restaurant RapidChow will not pick up changed order from the customers. RapidChow will only pickup whats on the order receipt.
8. What if my order is wrong?
If your order is wrong contact RapidChow. We will be gladly to fix the order if it is ordered wrong by Us. We will correct the order within 45 minutes. We do not guaranted the order will get fix right away if the resturant missed or made order incorrect. As RapidChow doesnt check food in the bags. Please check your order and contact us within 20 mins of receiving your order to have your order corrected if it is passed 20 minutes we will not correct the order. We can not give you credits or fix order if it was Per paired incorrectly unless it was ordered incorrectly. We keep record of how it was ordered.
9. What if I schedule my order?
For scheduled orders we deliver them ASAP To be sure that your order is delivered before the scheduled time. As we try to be early with orders that are scheduled.
10. Special instructions?
Are used for special request for your meal. RapidChow can only requst the restuarant to honor the request. We dont guarantee that it will be honored. If restuarant dose for you dine in we have no control for them doing it on togo orders.
11. Our quoted times?
Our quoted times are an estimated time for delivery. We can not guarantee the delivery wont be past the quoted time if restuarant quoted times are longer due to business.
This is a non-participating restaurant and RapidChow is not affiliated with this restaurant in any way. We provide a delivery service only, acting as your pick up agent. By ordering online from RapidChow LLC, you are agreeing to our terms conditions authorize RapidChow to pay for, collect, and deliver your order to you. We will call/email you if a menu price has changed or if an item has been dropped from the menu. Website prices may vary from dine-in prices. *We do not prepare your food or your order and we are not responsible for mistakes made by the restaurant on your order, or quality preparation of your food. We simply transport your order in our insulated carriers to preserve freshness and ensure food is kept as warm/cold as possible during delivery. *Our driver will contact you to inform you of any delay in delivery times. Questions? Call 1-573-279-0883
Have any other questions give us a call or message us and we gladly help you.